Products

Frequently asked questions

Our Story

At our core, we’re just like you—football fans through and through.

Our journey began with a simple idea: to create a space where the passion for football isn't just understood, but celebrated. Whether it's the roar of the crowd, the history behind a club, or the feeling of pulling on your favorite team's jersey, we know what football means to its fans—because we’re fans too.

We started this store out of our love for the game and its culture, with a mission to bring fans closer to the sport they live and breathe. From iconic classics to the latest releases, we’re here to provide authentic, high-quality football jerseys and gear that fans can wear with pride.

Every product we offer is handpicked with one goal in mind: to give football lovers what they really want—access to the shirts, teams, and moments that make football more than just a game.

This isn’t just a store. It’s a tribute to the beautiful game.

Welcome to the team.

Returns Policy

We want you to love your purchase! If you're not completely satisfied with your order, you may return it within 30 days of the delivery date for a refund or exchange, subject to the terms below.

Eligibility for Returns

Items must be returned within 30 days of the delivery date.
Products must be unused, unworn, and in their original packaging with all tags attached.
Proof of purchase (such as an order confirmation or receipt) is required for all returns.

Non-Returnable Items

The following items are non-returnable:

Gift cards
Perishable goods (if applicable)
Personalized or custom-made items

How to Initiate a Return

To start a return:

Contact our customer service team at footyvaulteire@gmail.com
Provide your order number and reason for return.
We’ll provide instructions and a return shipping label (if applicable).

Return Shipping

If the return is due to our error (e.g., wrong item, damaged on arrival), return shipping is free.
For all other returns, customers are responsible for return shipping costs.
We recommend using a trackable shipping service or purchasing shipping insurance.

Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 5–10 business days.
Shipping fees (if any) are non-refundable.

Exchanges

If you need a different size, color, or item, please follow the return process and place a new order for the replacement item.

Shipping Information

We aim to get your order to you as quickly and smoothly as possible. Below you'll find details on our shipping timelines and what to expect after placing your order.

Delivery Timeframe

All orders are processed and shipped within 1–3 business days. Once shipped, delivery typically takes:

8–18 business days

Please note that delivery times may vary slightly depending on your location and local postal services.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package every step of the way.

Shipping Destinations

We ship to most countries worldwide. If you have any questions about shipping to your location, feel free to reach out to our customer service team.

Delays

While we do our best to ensure timely delivery, occasional delays may occur due to factors outside our control (e.g., customs clearance, weather events, or carrier issues). If your order hasn’t arrived after 18 business days, please contact us and we’ll be happy to help.

Contact Us

Have a question, need help with an order, or just want to talk football? We’re here for you!

For all inquiries—whether it’s about products, orders, shipping, or anything else—please feel free to get in touch.

📧 Email: footyvaulteire@gmail.com

We aim to respond to all emails ASAP

Your feedback, questions, and suggestions help us serve you better—so don’t hesitate to reach out!

Shipping Costs

We’re happy to offer free shipping on all orders, no matter the size or destination!

That means:

No minimum purchase required
No hidden fees at checkout
Free shipping worldwide

What You Can Expect

Orders are processed within 1–3 business days
Delivery typically takes 8–18 business days (see our Shipping Information page for more details)
Tracking information is provided once your order ships

Enjoy hassle-free shopping—shipping’s on us!

Country/Region

Country/Region

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